Managing the "Unmanageable": Tough People, Situations

Feel empowered when called upon to “stand and deliver” in spontaneous moments Who Should Attend: All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence. It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project...

Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful...

Managing Emotions in the Workplace: Strategies for Success Understand how emotions affect your job performance—and learn practical techniques to manage them. Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you? If...

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills...

Leaders at all levels must be active and qualified advocates of diversity and inclusion (D&I) to ensure it's part of the organization’s culture and business strategy.  This unique 3-day certificate program goes beyond standard D&I courses, and helps you develop skills to become a champion of diversity and a leader of inclusive teams. ...

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success.  How you handle your customers can directly affect your individual goals as...

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed...