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Assertiveness Training

at American Management Association - UNION SQUARE

(3)
Course Details
Price:
$2,445
Start Date:

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Location:
UNION SQUARE
780 Mission St
Btwn 4th & 3rd Streets
San Francisco, California 94103
(Map)
Description
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20

What you'll learn in this self improvement class:

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. 

You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!

Who Should Attend

Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

How will you benefit

  • Gain the essentials of assertiveness
  • Practice assertive behaviors through verbal, vocal and visual techniques
  • Address assertiveness issues in both your personal life and business life
  • Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
  • Apply your newly learned assertiveness skills to relevant on-the-job situations

What You will cover:

  • Differences in behavioral styles—passive, aggressive and assertive
  • Identifying techniques for improving self-esteem
  • Improving communication with different social styles
  • Risks and benefits in becoming assertive
  • Factors that influence your level of assertiveness
  • The role of social styles in assertive communication
  • A 5-step model for conflict resolution
  • Appropriate assertiveness in common workplace situations
  • Achieving a healthy balance personally and professionally

Outline

Learning Objectives

  • Describe Behaviors That Distinguish Assertive, Passive, and Aggressive Behavioral Styles
  • Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness
  • Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques
  • Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace

Assertiveness Fundamentals

  • Assess Personal Areas for Improvement Related to Assertiveness
  • Define Assertiveness
  • Identify Characteristics and Behaviors Associated with Assertive Individuals
  • Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive

Personal Influences on Assertiveness

  • Describe Your Personal Strengths to Improve Self-Concept and Confidence
  • Recognize the Role and Pattern of Lifelong Influences on Being Assertive
  • Identify Techniques to Improve Self-Esteem
  • Develop an Assertive Bill of Rights

Communication—Skills, Challenges, and Tools

  • Identify Verbal, Vocal, and Visual Elements of Assertive Communication
  • Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations

Conflict Management

  • Develop a Plan to Manage Conflict Using the AEIOU Communication Model
  • Assess Your Current Comfort Level By Saying “No” to Others
  • Identify Techniques for Interacting with Common Difficult Employee Types
  • Practice Strategies for Saying “No”
  • State Techniques to Overcome Reluctance When Initiating Requests

Appropriate Assertiveness in Workplace Situations

  • State Assertive Responses to Challenging Situations Associated with Attending Meetings
  • Develop Assertive Language for Receiving and Requesting Feedback from Others

Achieving a Healthy Balance—Personally and Professionally

  • Identify Strategies for Action to Help Achieve a Balanced Life
  • Develop an Assertive Approach to Two Current Challenging Situations
  • Establish an Action Plan for Achieving Your Goals

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.

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School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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