Successfully Managing People

Are you ready to develop a high-performance team and get more done? Learn to resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You'll Learn How To:

• Motivate every member of your team, even if they don't share your values
• Use positive and corrective feedback to turn problem employees around and maximize productivity
• Apply the most relevant conflict resolution style to eliminate friction

You'll Also Get:

• Practice adapting your style using case studies
• Personal feedback from the instructor and peers
• Pre- and post-seminar assessments
• Tune-up materials to review what you've learned after the event
• Additional resources to maximize your training goals

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

How You Will Benefit

• Master challenging situations with proven tools and techniques
• Communicate with authenticity, clarity, and precision
• Flex your management and personal style for impactful work relationships
• Tailor your approach to motivate and empower different types of people
• Apply ethical leadership and set ethical standards throughout your work group
• Recognize the role of values in managing and influencing people
• Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

What You Will Cover

• Master challenging situations with proven tools and techniques
• Communicate with authenticity, clarity, and precision
• Flex your management and personal style for impactful work relationships
• Tailor your approach to motivate and empower different types of people
• Apply ethical leadership and set ethical standards throughout your work group
• Recognize the role of values in managing and influencing people
• Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

Course Outline

Learning Objectives

• Appreciate how the role of manager has changed in today's organizations
• Recognize the role of values in managing people
• Describe the importance of ethical leadership
• Identify how your organization's and workgroup's culture shapes the behavior of the people you work with
• Assess your management and personal style and adjust it to different situations
• Adopt the approach needed to motivate different types of people
• Communicate effectively with those you manage
• Apply the principles of emotional intelligence to achieve greater effectiveness
• Use feedback to improve performance and manage difficult employees

The Experience of Being a Manager in Today's Organization

• Recognize how economic and social trends have changed the manager's role
• Define successfully managing people
• Discuss and illustrate specific challenges you face when motivating others in today's organization

Organizational Culture and Ethical Leadership

• Define values and recognize their source
• Identify ways in which values impact work life and productivity
• Identify the value conflicts in yourself, in others, and in the organization
• Recognize how values inform an organization's culture
• Define ethics and recognize the manager's role in setting ethical standards for employees

Personal Styles: DiSC®

• Determine your own personal profile using the DiSC® assessment
• Gain insight into the strengths and limitations of your DiSC® profile
• Use behavioral cues to determine others' personal styles
• Gain insight into how to work more effectively with other personal styles

Motivating Those You Manage

• Define motivation and identify the important factors in motivation and employee engagement
• Understand pre-motivators, demotivators, and motivators
• Differentiate between motivation and engagement
• Tailor your motivational efforts to individuals and situations
• Employ motivational strategies to delegate for engagement

Delegation

• Identify the different delegation styles and recognize how and when to use the guidelines
• Evaluate employees and situations, and determine the appropriate delegation style
• Appreciate the importance of openness to trying new delegation styles with employees as appropriate

Communication Skills for Managers

• Use positive feedback to improve employee commitment and strengthen the team
• Effectively deliver corrective feedback
• Deal with difficult employees

Emotional Intelligence

• Define emotional intelligence
• Describe the competencies of emotional intelligence
• Develop a strategy for improving your emotional intelligence
• Manage and adapt the emotional behaviors you exhibit that impact your leadership and the team environment
• Integrate empathy to promote strong relationships