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If you must cancel your registration for any reason please contact us via email, [email protected] with your request and explanation.
If you registered and paid for a class, but can’t make that particular date or time, you may reschedule. Requests must be made in writing, emailed to [email protected], for our documentation purposes.
If a registered student does not show up to their scheduled class and has not rescheduled, they are considered a no-show and forfeit the complete paid registration fee.
Low Enrollment and/or Emergency Cancellation
The school reserves the right to cancel classes at anytime, due to low enrollment and/or any unforeseen events, such as an emergency that’s due to severe weather, instructor illness/injury, family emergencies etc… In those unlikely events, we will make every attempt to contact you. Participants in these courses will receive priority enrollment in the next available class, and be given the option to reschedule or receive a full refund less a 5% non-refundable registration fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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Citywide CPR was founded in 2005 by Alan Lermer, who still is actively involved as our Company President. With more than 20 years in both the fire service and AED industry, Alan started Citywide in response to a severe lack of customer service and relationship-building he saw throughout the industry....
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