Developing Your Emotional Intelligence

Enhance your self-awareness and make emotions work for you to build more productive relationships, professionally and personally, through emotional intelligence training.


Understanding and improving the connection between emotions and actions is crucial to business and personal success. Without such insights, even seemingly successful relationships may be courting disaster. Emotional intelligence (EI) and emotional intelligence training are very hot topics in today's workplace.



In this course, you will develop and enhance skills that will positively impact your work and tap into a whole new level of achievement in your career.



How You Will Benefit:

• Recognize the impact that EI abilities have on your professional development and career 
• Assess your own EI abilities 
• Increase self-awareness and develop a clear understanding of your strengths and weaknesses through emotional intelligence training 
• Learn strategies to help you manage counterproductive tendencies 
• Improve your sensitivity to corporate cultures and respond appropriately to workplace social cues 
• Apply the four key emotional skills to a broad variety of workplace situations 
• Develop and use the EI Blueprint to manage difficult professional challenges and enhance interactions 
• Create an action plan for continued EI self-development 

What You'll Learn

• Characteristics of the emotionally intelligent person 
• Four key emotional skills: identifying, leveraging, understanding, and managing emotions 
• Connect emotional expressions and underlying messages to read people more accurately 
• Leverage emotions to help you think 
• Emotional tasks and enhancing your skills 
• Develop a complex emotional vocabulary to describe emotions with clarity 
• Meet the emotional needs of others 
• Manage emotions effectively 
• Develop a Blueprint model using the four key emotional skills to tackle workplace challenges 

Who Needs to Attend

• Business professionals who want to maximize performance by developing their interpersonal skills and increase self-understanding and emotion-management

Course Outline

1. Learning Objectives

• Recognize the Impact Emotional Intelligence has on Your Professional Development
• Assess Your Current Emotional Intelligence
• Four Key Emotional Skills
• Apply EI to a Broad Variety of Workplace Activities
• Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
• Create an Action Plan for Continued Emotional Intelligence Self-Development

2. Emotional Intelligence (EI)

• Personal Workplace Benefits to be Gained by Developing Emotional Intelligence
• Synthesize What Each Element of the EI Model Brings to Developing Productive Working Relationships

3. Identifying Emotions

• Personal Emotions and Their Associated Feelings
• Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
• Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others' Emotions

4. Understanding Emotions

• How the Brain Works in the Emotional Response System
• Assess Individual Emotional Responses to Shared and Common Situations
• Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

5. Leveraging Emotions

• Role of Emotion in How We Think and Physically Feel
• Manage Physical Responses to Emotions
• Investigate and Apply Mood Induction Strategies

6. Managing Emotions

• Personal Cost Benefit for Staying Open to Emotions
• Preventive Strategies to Manage Emotions
• Responsive Strategies to Manage Emotions

7. Emotional Intelligence Blueprint

• Four Steps of the EI Blueprint Process
• Apply Each Step in the EI Blueprint Process
• Employ the EI Blueprint to a Workplace-Specific Case Study