Leadership Skills for Non-Supervisors Course

Earn the respect and meaningful support of others by developing and applying essential leadership skills and competencies. This practical course teaches you how to effectively manage diverse personality types, delegate responsibilities strategically, resolve conflicts constructively without creating adversaries, and build stronger, higher-performing teams that achieve results.

Target Audience:

This course serves individuals who have supervisory or leadership responsibilities for other people, office coordinators, and other non-supervisory employees who aspire to improve their leadership abilities and make a more significant impact in their organizations.

Important Course Prerequisite:

Students must have basic knowledge of workplace communication skills, including verbal communication, written communication, and non-verbal cues. You should also have familiarity with the process of giving and receiving constructive feedback, and have prior hands-on experience working collaboratively within team environments.

What This Course Includes:

• 2 days of live, project-based, instructor-led training delivered by experienced professionals
• Proprietary participant workbook with frameworks, tools, and job aids
• Verified digital certificate documenting successful completion
• Learning delivered by an accredited educational institution
• Continuing Education Units (CEUs): 1.2 credits
• Smaller class sizes enable more personalized feedback and interaction

What You Will Learn at a Glance:

• Identify and assess the defining characteristics and personal styles of effective leaders and high-influence team members
• Understand the role that personal and positional power play in effective leadership and building strong working relationships
• Develop more effective communication strategies and learn practical conflict resolution approaches for workplace situations
• Understand how organizational change affects people and what skills you need to transition from a technical expert role into leadership positions
• Identify the fear factors commonly associated with new leadership responsibilities, develop strategies to overcome them, and systematically build your leadership confidence

Detailed Course Syllabus:

Module 1: Understanding Leadership Characteristics and Styles

• Establish a clear definition of leadership and distinguish its meaning from management functions
• Identify the key characteristics that define effective leaders and individuals who influence teams
• Explore both personal sources of power (expertise, relationships, credibility) and positional sources of power (authority, resources)
• Understand and apply political savvy and awareness in professional organizational settings

Module 2: Communication and Leadership Skills

• Examine how interpersonal communication processes work and identify common communication barriers
• Develop and practice verbal, written, and non-verbal communication skills in realistic scenarios
• Master active listening techniques and learn how to give and receive meaningful feedback
• Learn the DISC model of personal communication styles and practice adapting your approach for more effective communication with diverse personalities

Module 3: Conflict Resolution and Collaborative Problem-Solving

• Identify common sources of workplace conflict and analyze different conflict resolution approaches and styles
• Explore five distinct conflict-handling strategies and understand when to use each approach appropriately
• Practice collaborative and win-win problem-solving strategies through structured exercises and real-world scenarios
• Develop personal awareness of your conflict triggers and habitual responses to create new, more constructive patterns

Module 4: Navigating Organizational Change and Building Resilience

• Explore both the emotional and functional dimensions that organizational change creates for teams and individuals
• Understand the predictable stages that people move through when facing change and how they respond to uncertainty
• Develop practical tools to manage fear, uncertainty, and doubt while building resilience during transitions
• Identify the characteristics and behaviors that distinguish effective change agents and apply self-leadership strategies to support change initiatives

Module 5: Reflection, Action Planning, and Continued Development

• Reflect on your personal leadership growth throughout the course and identify key lessons learned
• Develop a detailed personal action plan that supports your continued development as a leader
• Set realistic, specific goals for behavioral change and identify barriers you may face when implementing new leadership approaches