Performance Management
- All levels
- 18 and older
- $395
- Earn 3,950 reward points
- Price Lock Guarantee
- Live, Interactive online classroom
- 8 hours
May 9th
2–5:30pm EDT
Meets 4 Times
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Class Description
Description
What you'll learn in this management course:
In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.
Course Objectives
After completing this course, students will know how to:
Course Objectives
After completing this course, students will know how to:
- Identify difficult personality types and the effect they can have in an organization
- Manage difficult employees and monitor their behavior
- Document ongoing changes in behavior and performance
- Communicate clearly and effectively, both verbally and non-verbally
- Improve your listening skills
- Communicate with difficult supervisors and co-workers
- Identify types of employee dismissals
- Identify the focus of feedback and give and receive feedback effectively
- Provide positive and constructive feedback
- Monitor performance afterwards
- Identify communication styles
- Manage difficult feedback sessions and identify when to avoid giving feedback
- Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
- Distinguish between conflict management and conflict resolution
- Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Refund Policy
Please notify us at [email protected]
- 7 or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes.
- 12 or more business days for technical classes.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
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New Horizons Computer Learning
As part of the largest independent IT Training Provider, New Horizons Computer Learning Center delivers more courses than any other IT training company.
Innovative and Flexible Learning Methods
New Horizons New York City understands that not everyone is the same, and we have developed a variety of innovative...
Read more about New Horizons Computer Learning
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