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ITIL Training
NYC
Learn the fundamentals of IT service management with ITIL classes in NYC, covering topics such as incident management, problem management, and service strategy.
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ITIL® Planning Protection and Optimization
Our ITIL® Planning Protection and Optimization course in New York NY provides a good understanding of processes and focuses on the operational-level process activities and methods which enables the students to execute these processes in the real world. This course helps in focusing on industrial practices in service management. It is suitable for those professionals who want to focus on gaining specialized knowledge in PPO (planning,...
ITIL® Operational Support and Analysis
ITIL® Operational Support and Analysis training in New York NY focuses on offering a solid understanding of IT principles, processes, and aspects. ITIL® OSA training ideal for IT service management professionals. This certification training establishes the ability to apply support and analysis in service management. This course acts as a key module in the IT service management field and it also prepares you for the ITIL® OSA exam. The main aim...
ITIL® Certification - V4 Foundation
Our ITIL® certification training familiarizes candidates with the fundamental concepts, processes, techniques, and terminologies of IT industry services and prepares you for the ITIL exam. In this ITIL® V4 Foundation training, you will get an overview of the ITIL framework and the ITIL 4 lifecycle. The ITIL® V4 Foundation Training in New York NY familiarizes learners with the fundamental concepts, bettering quality, learning techniques, and...
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ITIL® Managing Across the Lifecycle Qualification
As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification. You Will Learn How To: Prepare for and pass the ITIL MALC exam Apply...
Advanced
18 and older
Application Support Management (ASM)
Platform by Per Scholas @ 804 E 138th St, New York, NY
Application Support Management (ASM) is an employer-driven, skills-building course that prepares students to consult top corporations on technology that will help ensure their continued success using Cognizant's client support and software management services. By implementing Cognizant's "engagement life cycle stages" into clients' systems, students learn to evaluate, improve and manage their internal framework without disrupting the organization's...
ITIL 2011 Foundation Certification
ONLC Training Centers @ 33 Wood Avenue S, Iselin, NJ
This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service...
ITIL Foundation Certification
Project Training Institute @ 110 Hillside Avenue, Springfield Township, NJ
We promise a highly engaging course that ensures high retention of concepts and theories. Participants are encouraged to work through the concepts rather than just listen to them. This provides better internalization and retention. Draws on instructional elements from the three primary learning styles: visual (presentations and visual aids), auditory (verbal instructions, interactions and discussions) and...
All levels
18 and older
ITIL Service Lifecycle: Service Operation
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations.This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best...
ITIL: Managing Across the Lifecycle
This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using a case study-based approach...
ITIL Service Lifecycle: Continual Service Improvement
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core...
ITIL Service Capability: Release, Control, & Validation
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based...
ITIL Service Lifecycle: Service Transition
In this course, you will be immersed in the overall concepts, processes,policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations.This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices...
ITIL® Service Capability: Service Offerings & Agreement
Gain practical experience planning and executing processes within ITIL service offerings and agreements In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on...
ITIL Service Capability: Operational Support & Analysis
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase...
ITIL Service Capability: Service Offerings & Agreements
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase...
ITIL Service Lifecycle: Service Strategy
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology,...
ITIL Service Capability: Plan, Protect & Optimize
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on theoperational-level process activities and supporting methods and learn to executethese processes in a practical, hands-on learning environment. This training is intended to enable you to apply the practices throughout the service...
ITIL Foundation
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. ITIL covers five core disciplines:...
ITIL® Foundation Certification Prep
NetCom Learning @ 519 8th Ave, New York, NY
The IT Infrastructure Library® (ITIL®) Foundation certification training course from NetCom Learning provides an insight into the fundamentals of the globally adopted framework for IT Service Management. The ITIL Foundation courses focus on basic concepts of the ITIL Service Lifecycle and how it influences IT Service Management across private and public organizations. Conducted via ITIL® Foundation training online and instructor-led media,...
ITIL® Service Lifecycle: Service Transition
Discover the purpose, principles, processes, activities, functions, technology, and implementation considerations of ITIL service transition. In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This...
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