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Junos Troubleshooting in the NOC

  • Advanced
  • 18 and older
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  • Real-ILT (Live Virtual Classroom)
  • 32 hours over 4 sessions

Start Dates (0) $3,795/person

No upcoming dates are currently available.

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Class Description

Description

Course Overview

This instructor-led four-day JTNOC course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, securing the control plane, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, troubleshooting vMX devices, working with JTAC, and using Automated Support and Prevention (ASAP). This course uses virtual MX devices in the lab.

Target Audience

The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

Course Objectives

After successfully completing this course, you should be able to:

  • Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
  • Gain familiarity with Junos products as they pertain to troubleshooting.
  • Become familiar with online resources valuable to Junos troubleshooting.
  • Gain familiarity with Junos tools used in troubleshooting.
  • Identify and isolate hardware issues.
  • Troubleshoot problems with the control plane.
  • Troubleshoot problems with interfaces and other data plane components.
  • Describe the staging and acceptance methodology.
  • Troubleshoot routing protocols.
  • Describe how to monitor your network with SNMP, RMON, Junos Traffic Vision (formerly known as JFlow), and port mirroring.
  • Become familiar with JTAC procedures.

Course Outline

Day 1

Chapter 1: Course Introduction

Chapter 2: Troubleshooting as a Process

  • Before You Begin
  • The Troubleshooting Process
  • Challenging Network Issues
  • The Troubleshooting Process Lab

Chapter 3: Junos Product Families

  • The Junos OS
  • Control Plane and Data Plane
  • Field-Replaceable Units
  • Junos Product Families
  • Lab: Identifying Hardware Components

Chapter 4: Troubleshooting Toolkit

  • Troubleshooting Tools
  • Best Practices
  • Lab: Using Monitoring Tools and Establishing a Baseline

Day 2

Chapter 5: Hardware and Environmental Conditions

  • Hardware Troubleshooting Overview
  • Memory and Storage
  • Boot Monitoring
  • Hardware-Related System Logs
  • Chassis and Environmental Monitoring
  • Lab: Monitoring Hardware and Environmental Conditions

Chapter 6: Control Plane

  • Control Plane Review
  • System and User Processes
  • Monitoring Routing Tables and Protocols
  • Monitoring Bridging
  • Monitoring the Address Resolution Protocol
  • Lab: Control Plane Monitoring and Troubleshooting

Chapter 7: Control Plane Protection

  • Protection Overview
  • DDOS Protection
  • Loopback Filter
  • Lab: Control Plane Monitoring and Troubleshooting

Chapter 8: Data Plane – Interfaces

  • Interface Properties
  • General Interface Troubleshooting
  • Ethernet Interface Troubleshooting
  • Lab: Monitoring and Troubleshooting Ethernet Interfaces

Day 3

Chapter 9: Data Plane – Other Components

  • Definition of a Data Plane Problem
  • Data Plane Components
  • Data Plane Forwarding
  • Load-Balancing Behavior
  • Firewall Filters and Policers
  • Data Plane Troubleshooting Case Study
  • Lab: Isolate and Troubleshoot PFE Issues

Chapter 10: Staging and Acceptance Testing

  • Initial Inspection and Power-on
  • General System Checks
  • Interface Testing

Chapter 11: Troubleshooting Routing Protocols

  • Troubleshooting OSPF
  • Troubleshooting BGP
  • Troubleshooting Routing Loops and Route Oscillation
  • Lab: Troubleshooting Routing Protocols

Chapter 12: High Availability

  • High Availability Overview
  • Graceful Routing Engine Switchover
  • Graceful Restart
  • Nonstop Active Routing and Bridging
  • Unified In-Service Software Upgrade

Day 4

Chapter 13: Network Monitoring

  • SNMP
  • RMON
  • Telemetry
  • Flow Monitoring
  • Lab: Monitoring the Network

Chapter 14: vMX Troubleshooting

  • vMX Overview
  • Troubleshooting
  • Lab: Monitoring vMX

Chapter 15: JTAC Procedures

  • Opening a Support Case
  • Customer Support Tools
  • The Content of a PR
  • Transferring Files to JTAC

Chapter 16: Automated Support and Prevention

  • Overview
  • Service Now
  • Service Insight
  • Lab: Automated Support and Prevention

Appendix A: Interface Troubleshooting

  • Interface Troubleshooting Chart
  • Troubleshooting Various Interface Types

Pre-requisites: 

Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. 

Students should also attend the Introduction to the Junos Operating System (IJOS) course, or have equivalent experience prior to attending this class.

Is a certificate of completion available to students after completing their class? 

Yes.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

There is no charge for rescheduling or canceling your class 10 business days before the class start date. A charge of $75.00 or 10% of the retail class price (whichever is greater) will be assessed for rescheduling your class if done less than 10 days before the class start date.

There is no charge for cancelling your class 10 business days before the class start date. If you cancel with less than 10 business days prior to your class, you are not entitled to a refund. A charge of $75.00 or 10% of the retail class price (whichever is greater) will also be assessed for rescheduling your class if done less than 10 business days before the class start date.

If there is a possibility that you may miss your training class, please contact the school.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.


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Dynamic Worldwide Training Consultants

Dynamic Worldwide Training Center (DWWTC) is a certified training institute that offers a wide range of IT training, corporate, career, and professional development solutions. With over 15 years of experience, DWWTC has established itself as a trusted partner for organizations of all sizes, including Fortune 500 companies such as Wells Fargo, Bank of America, and The Boeing Company.

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