Certified ScrumMaster (CSM)

Modern organizations depend on collaboration across functions, departments and expertise areas. This program focuses on collaborative leadership training, helping leaders foster cooperation while maintaining clear accountability. Participants explore techniques that strengthen shared problem solving and trust across teams, emphasizing leadership behaviors that enable businesses to work more effectively across boundaries.

Beginning with the history of agile development and moving through the disciplines promoted by Scrum, the Certified ScrumMaster (CSM) training course gives you a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a ScrumMaster. This two–day Certified ScrumMaster training course is suitable for those practicing or looking to practice the art of the ScrumMaster but is highly valuable for anyone involved in Scrum.

Even projects that have solid, well–defined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to establish project expectations. Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds.

• Please note: This course has an Attendance and Virtual Camera Requirement
• Attendance is required throughout the duration of this course. Instructors will verify each student's attendance and participation to ensure course completion.
• Webcam usage is required by all students

This course is offered in partnership with CPrime Learning, a Scrum Alliance Registered Education Ally (REA).

Who Should Attend:

• Current Scrum Team Members not certified:
• Business customer, user or partner
• Product Owners
• Team Members
• Acting ScrumMasters who currently are not scrum certified

• Project Manager
• Project lead
• Project sponsors
• IT Manager/Directors
• Business Analyst
• Developers/Programmers

How You Will Benefit:

In this Certified ScrumMaster (CSM) Course, you will:

• Explain and facilitate the Scrum roles: team member, Product Owner, ScrumMaster
• Use the foundational, critical concepts of Scrum
• Apply empirical thinking to your project work
• Understand your team's productivity and lead them to improve it
• Communicate the importance of organizational agreement on software readiness
• Appreciate that the ScrumMaster role can be the most satisfying as well as the most difficult job on a project
• Embrace the role of conflict resolution in Scrum
• Work on real-world Scrum projects
• Utilize the Scrum framework
• Know when software is "done" under Scrum

What You Will Cover:

Part 1: Scrum Theory

• Empiricism and the three empirical pillars of transparency, inspection, and adaptation
• The benefits of iterative and incremental delivery
• The Scrum Framework and Scrum Values
• Scrum's alignment with the Agile Manifesto

Part 2: The Scrum Team

• The collective responsibilities of the Scrum Team
• The specific responsibilities of the Product Owner, Developers, and Scrum Master
• The importance of a single Product Owner who owns the Product Backlog
• Delivering a working Increment
• The advantages of a cross-functional, self-managing team structure

Part 3: Scrum Events and Activities

• The value of timeboxing in Scrum
• The purpose and structure of a Sprint
• Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective in practice
• Product Backlog Refinement and inspecting-and-adapting events
• Conditions under which a sprint may be canceled
• Why the Daily Scrum is not a status meeting

Part 4: Scrum Artifacts and Commitments

• The purpose of the Product Backlog, Sprint Backlog, and Increment
• Product Goals, Sprint Goals, and the Definition of Done as commitments
• How the Product Backlog evolves over time
• Managing multiple teams working on a shared Product Backlog

Part 5: ScrumMaster Core Competencies

• Facilitation and facilitating effective decision-making
• Teaching, coaching, and mentoring within the team and organization

Part 6: Service to the Scrum Team, Product Owner, and Organization

• How the ScrumMaster serves and supports the Scrum Team
• Understanding and addressing technical debt
• Supporting the Product Owner in managing the backlog
• Identifying and removing organizational impediments affecting Scrum Teams
• Understanding why the Scrum framework does not include a Project Manager role