Understand why organizational change matters and develop proven strategies for navigating workplace transitions. This comprehensive course provides essential knowledge about change management, the psychology of organizational transformation, and practical techniques for participating successfully in change initiatives.
Change happens constantly in modern organizations. This course equips you with conceptual frameworks and practical skills to understand change dynamics, respond effectively to transitions, and contribute meaningfully to organizational success during periods of transformation.
Ideal For
This course benefits employees not currently in formal leadership positions, including those aspiring to leadership roles, those identified as emerging leaders, or those expecting promotion within the next five years.
Course Benefits and Format
- One day of live, interactive, project-based training led by experienced facilitators
- Exclusive proprietary workbook for reference and continued learning
- Verified digital certificate of completion recognized by employers
- Learning through an accredited educational institution
- Professional development credit: 0.6 CEUs
- Small class sizes enabling personalized attention
Key Learning Outcomes
- Examine organizational mission, vision, and strategic goals
- Apply essential customer relationship management principles
- Evaluate problem-solving and decision-making strategies
- Differentiate between organizational efficiency and effectiveness
Module 1: Understanding Organizational Change
- Define organizational change and explore why organizations evolve across structure, strategy, policies, procedures, technology, and culture
- Distinguish between planned change initiatives and emergent change, understanding organizational change management concepts
- Identify internal and external forces driving organizational change, connecting change efforts to mission, vision, and strategic objectives
- Examine tangible benefits of change including enhanced organizational relevance, innovation capacity, employee skill development, and improved workplace morale
Module 2: How Change Impacts People
- Understand typical emotional responses using the Kübler, Ross Change Curve framework progressing from denial through acceptance, including associated productivity effects
- Identify root causes of resistance to change, including trust deficits, uncertainty, self-interest concerns, capability gaps, and perceived urgency issues
- Examine different reaction patterns including active resistance, passive resistance, compliance, and advocacy, understanding workplace implications
- Develop personal strategies for embracing organizational change as a professional growth opportunity
Module 3: Successful Change Management Approaches
- Explain why structured change management strategies prove essential and why many initiatives fail without proper planning
- Examine process-focused and people-focused change models including Kotter, Lewin, PDCA, McKinsey 7S frameworks, plus ADKAR, Nudge, Satir, Bridges, Change Curve, and Maurer methodologies
- Recognize common change initiative obstacles including employee resistance, middle-management pushback, weak executive sponsorship, insufficient planning, and ineffective leadership
- Implement mitigations including transparent communication, broad participation, visible executive sponsorship, targeted training, performance metrics, and continuous improvement
Module 4: Leading Through Organizational Change
- Avoid common leadership pitfalls including vague change rationale, one-directional communication, leadership invisibility, and underestimated change impact
- Cultivate leadership qualities driving positive change outcomes: clear vision, transparent communication, demonstrated empathy, adaptability, decisive action, operational integrity, shared accountability, collaborative approach, resilience, and commitment to continuous learning
- Create comprehensive change communication plans incorporating the 5Ws framework and WIIFM/WDIMTM (What's In It For Me, What Does It Mean To Me) perspectives
- Deploy two-way, multi-channel communication strategies including preparing for resistance, actively listening to feedback, encouraging broad participation, and consistently reinforcing core messages
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
