ITIL Service Lifecycle: Continual Service Improvement

Virtual Training

• Participants who cancel less than 7 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition.
• If a participant requests to reschedule their class within 7 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session.
• Participants are eligible for a tuition refund only when requested more than 7 business days before class starts.

In-Person Training

• Participants who cancel less than 12 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition.
• If a participant requests to reschedule their class within 12 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session.
• Participants are eligible for a tuition refund only when requested more than 12 business days before class starts.

Please note:

• All training (virtual or in person) must be rebooked for a new class date starting no later than one year of the date of the originally scheduled class.
• If you do not rebook your class within one year of the originally scheduled class, your credit will be forfeited.
• You may use the credit for a different course modality, including self-paced learning, if available.
• Partner-delivered courses may be subject to different cancellation terms.

For questions please contact us via email at [email protected]

Substitute Participants

Substitute participants are permitted at no extra cost for the course and date of the original registration. If the substitution results in a change of course and/or date it will be deemed a request to reschedule training. Please see the section above for rescheduling fees payable.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.