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Certificate in Alternative Dispute Resolution (ADR)

at Santa Monica College - Online

Course Details
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Online Classroom
Los Angeles, California
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Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10
Teacher: Robert Klepa

What you'll learn in this conflict resolution training:

Certificate in Alternative Dispute Resolution (ADR): Mediation, Arbitration, and Negotiation

Learn the skill and art of conflict resolution. If you are a parent, teacher, paralegal, or just enjoy helping friends and family resolve their issues, this class is for you! In a seminar that brings real-life scenarios into the classroom through interaction and role playing, find out about the history of communication and art of language, how to diffuse arguments while being assertive, the importance of active listening, the ethics and strategies of proper conflict management, and more! Gain experience in workplace conflict scenarios, increase your confidence in handling issues with the goal of compromise, and learn to use everyday skills to enhance your own professional development. A certificate of completion is awarded upon satisfactory completion of the course.

Week 1: Introduction -- History and Ethics

Learn the basics of law and alternative dispute resolution (ADR), and the different career options available in the field of ADR. Gain an overview of the art and the discipline of ADR, find out about the history and philosophy of ethics and conflict management, and learn conflict management techniques that can be used in and out of the classroom. Also, develop your skills in active listening and observation and behavior.

Week 2: Mediation

Acquire basic strategies of mediation, discover the power of conflict resolution, and learn how to be impartial and unbiased. Through specifically crafted scenarios, role play the various parts of mediation: Be the mediator!

Week 3: Negotiation

Find out about gender and culture and their role in communication conflict. Acquire and practice basic strategies of negotiation to develop your confidence in handling issues with the goal of compromise. Role play the various parts of negotiation: Be the negotiator!

Week 4: Arbitration

Explore and acquire basic strategies of arbitration. Learn the ADR rules on ethics, and continue to role play the various parts of arbitration: Be the arbitrator!

Week 5: Final Assessment

Assess your new skills in a final role play in the various areas of ADR. Find out how to start a career in ADR, and investigate possible new business strategies that incorporate your ADR skills.

School Notes:


You MUST have and input a valid California address and US phone number when signing up for Santa Monica College courses, or you may be rejected from the course. If you do not have a valid US address and phone number, your enrollment will not be accepted.


Santa Monica College's Community Education Office operates from 8:30 AM to 4:30 PM Monday through Friday, excluding weekends and holidays. Please bring your CourseHorse purchase confirmation with you to class. Your Classroom information is noted in the Special Notes. If you do not have a classroom on your purchase receipt, please reach out to [email protected]

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Refund Policy
NO CANCELLATIONS AFTER A CLASS HAS BEGUN, so choose courses carefully! Requests for withdrawal from a class must be submitted in writing via email at least seven business days before the start date of the class; receipt of requests made via other methods, such as phone messages, cannot be guaranteed.  You may receive a credit voucher applicable to future Community Education classes, which is valid for two years from the date of issue.  A minimum service charge of $10 per class cancellation will be withheld.  Refunds are granted ONLY if a class is cancelled, discontinued, or rescheduled.In the instance of cancelled classes, course fee is automatically refunded. Credit card refunds are processed with seven business days, check and cash refunds will be issued by check within 45 business days.


To transfer to another class, request must be submitted in writing via email at least seven (7) business days before the original class meets. A minimum service charge of $10 per class transfer will be deducted. 

Important Information: Refunds are NOT issued for absences nor prorated for late registrations. Missed class meetings may not be made up in another class. There is no auditing of classes. Students are highly encouraged to register before class begins.  Returned checks will be subject to a $25 handling charge.



Missed class meetings may not be made up in another class


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Reviews of Classes at Santa Monica College (490)

(490 Reviews)
Certificate in Alternative Dispute Resolution (ADR)
Reviewed by Anonymous on 5/14/2018
I thought the professor was excellent. Only thing I wanted/desired was more role play scenarios and less focus on U.S. History. He did a solid job and I would recommend this course to anyone.

School: Santa Monica College

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