Microsoft Dynamics 365 For Customer Engagement is unfortunately unavailable

Microsoft Dynamics 365 For Customer Engagement

at NetCom Learning - Afton Oaks

Course Details
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Afton Oaks
2425 W Loop S Ste 200
At Westheimer Rd
Houston, Texas 77027
Class Level: All levels
Age Requirements: 16 and older
Average Class Size: 6

What you'll learn in this microsoft dynamics crm training:

Microsoft Dynamics 365 For Customer Engagement For Sales Associate

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.

In this course, we will take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.

Dynamics 365 for Customer Engagement for Sales Associate course prepares you for earning the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate certification.

Training Exclusives

  • Gain access to Microsoft Official Courseware (MOC) , Labs and Practice Test, when available.
  • Get Trained by Microsoft Certified Trainers (MCT).
  • Access to the recordings of your class sessions for a year.
  • Access to a dedicated NetCom 365 portal.
  • Experience 24*7 learner support.

Intended Audience:

A Dynamics 365 Customer Engagement Functional Consultant , who is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.



    • Familiarity of business applications and the desire to customize and implement them for your business.

Course Objectives:

  • Install and configure the application
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

Course Outline

  • Sales Overview
    • Configuring Sales
  • Working with Opportunities
    • Manage customers
    • Working with opportunities
    • Embedded intelligence
    • Playbooks
    • Integrated sales tools
  • Quotes to Orders
    • Order processing overview
    • Manage product catalog
    • Create and manage quotes
    • Create and manage orders and invoices
  • Sales Analytics and Insights
    • Overview
    • Power BI
    • AI for Sales

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School: NetCom Learning

NetCom Learning

NetCom Learning delivers top-quality training and certification solutions to businesses, individuals and government agencies.

Since its inception in 1998, NetCom has trained over 95 percent of the Fortune 500, serviced over 23,000 business customers, and advanced the skills and careers of over...

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