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Advanced Interpersonal Communication is unfortunately unavailable

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Advanced Interpersonal Communication

  • Beginner
  • 18 and older
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  • 462 Seventh Ave, New York, NY

Start Dates (0) $275/person

  • These classes sell out faster than we update our systems. Enroll and we'll confirm your spot.

No upcoming dates are currently available.

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Class Description

Description

In this course, students will learn how to develop effective communications skills that build positive interactions with others.

Students will learn the following lessons throughout the session:

Lesson 1: Communication styles and methods
  • Communication styles 
  • Identifying primary communication styles 
  • Identifying secondary communication styles 
  • Verbal and nonverbal communication 
  • Using verbal communication 
  • Using nonverbal methods 
Lesson 2: First impression and building rapport
  • The importance of first impressions 
  • Identifying elements of a first impression 
  • Communicating to build rapport 
  • Building rapport 
  • Establishing credibility 
  • Building positive relationships 
  • Asking questions 
Lesson 3: Building relationships through feedback
  • The importance of providing feedback 
  • Using paraphrasing 
  • Providing feedback 
  • Providing positive feedback 
  • Providing constructive feedback 
Lesson 4: Supervisors
  • Understanding supervisor styles 
  • Handling ineffective supervisors 
  • Promoting an idea 
  • Handling human resource issues 
  • Negotiating a raise 
  • Handling resignation 
Lesson 5: Colleagues and subordinates
  • Communicating with colleagues 
  • Responding to a colleague’s idea 
  • Communicating with subordinates 
  • Refusing a subordinate’s request 
  • Handling dismissal 
Lesson 6: Customers and vendors
  • Communicating with customers 
  • Responding to complaints 
  • Communicating with vendors 
  • Rejecting a vendor’s proposal 
  • Complaining to a vendor 
Lesson 7: Organizational culture
  • Understanding organizational cultures 
  • Adjusting to the culture 
  • Discussing elements of organizational culture 
  • Identifying organizational culture 
  • Cultural networks 
  • Using cultural networks 
  • Discussing roles in cultural networks 
  • Managing physical culture 
  • Arranging meeting space 
  • Managing emotional culture 
  • Using positive language 
  • Encouraging initiative

Refund Policy

Please notify us at [email protected]

  • 7 or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes.
  • 12 or more business days for technical classes.
You will receive a 95% refund if you cancel according to the terms above for applications and technical classes.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

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New Horizons Computer Learning

New Horizons Computer Learning Center, part of the world’s largest independent IT training provider, offers flexible learning options from instructor-led and online courses to customized corporate training. With programs ranging from Microsoft Office to advanced Cisco and Citrix certifications, New Horizons equips individuals, businesses, and government agencies with the skills to succeed in today’s technology-driven world.

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