Exceptional Customer Service

Name: Exceptional Customer Service
Start: 2023-06-21T09:00:00-07:00
End: 2023-06-21T16:00:00-07:00
Location: Training Connection

at Training Connection - Downtown

(146)

Course Details

Price:

$350 5 seats left

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Start Date:

Tue, Apr 18, 9:00am - 4:00pm Pacific Time

Next start dates (2)

Location:

Downtown, Downtown/Northeast
915 Wilshire Blvd Suite 1800
Btwn Harbor Fwy & S Figueroa St
Los Angeles, California 90017 (Map)

Other Booking Options:

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Description

Class Level: All levels

Age Requirements: 14 and older

Average Class Size: 5

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this customer service training:

The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover.

Learning Objectives:

Making a good first impression
Maintaining a positive and courteous attitude
Reading body language
Asking questions and listening skills
Establishing rapport and building relationships
Interacting with customers face to face
Interacting with customers over the phone
Interacting with customers via email
Dealing with difficult customers
Knowing when to escalate
10 Things to wow every time

Course Outline

The Basics
- Who Are Customers? (internal/external)
- What is Customer Service?
- Who Are Customer Service Providers?
Establishing Your Attitude
- Appearance Counts!
- The Power of a Smile
- Staying Energized
- Staying Positive
Identifying and Addressing Their Needs
- Understanding the Customer's Problem
- Staying Outside the Box
- Meeting Basic Needs
- Going the Extra Mile
Generating Return Business
- Following Up
- Addressing Complaints
- Turning Difficult Customers Around
Face-to-Face Customer Service
- Greeting the Customer
- Dealing with Requests
- Looking for Opportunities to Help
- The Advantages and Disadvantages
- Using Body Language to Your Advantage
- Ending the Interaction
Telephone Customer Service
- Listening Carefully
- Saying Hello: The Opener
- The Advantages and Disadvantages
- Telephone Etiquette
- Tips and Tricks
- The Closer
Email Customer Service
- What does the Customer Expect?
- Being Accessible
- The Advantages and Disadvantages
- Email Etiquette
- Tips and Tricks
- Examples: Chat or e-mail
Recovering Difficult Customers
- De-Escalating Anger
- Establishing Common Ground
- Setting Your Limits
- Managing Your Own Emotions
Understanding When to Escalate
- Dealing with Vulgarity
- Coping with Insults
- Dealing with Legal and Physical Threats
Ten Things You Can Do To WOW Every Time
- Ten Tips

What's Included

Certificate of Course Completion
Training Manual
FREE Class Repeat

Still have questions? Ask the community.

Refund Policy

Please send all requests to [email protected] .
We are unable to offer refunds for cancellations, however we can issue you a training voucher for the same value that can be used to book any class in the future.
Rescheduling requests made 7 days before the commencement of the training are free. Rescheduling that takes place within 7 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.
Due to the Coronavirus we are waving the transfer fee when you reschedule your training.
While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.
We are not able to offer refunds or training vouchers for no-shows or uncompleted courses.

Map

Training Connection
Downtown, Downtown/Northeast
915 Wilshire Blvd Suite 1800
Btwn Harbor Fwy & S Figueroa St
Los Angeles, California 90017 Downtown, Downtown/Northeast
915 Wilshire Blvd Suite 1800
Btwn Harbor Fwy & S Figueroa St
Los Angeles, California 90017

All classes at this location

The easiest access is from the State 110N Freeway (Harbor Hwy)

If traveling North-bound on 110N Hwy

Take the 9th St exit

Turn Left at Figueroa Street

Turn Left into Wilshire Blvd

915 Wilshire is on the Right (look for the Bank of the West located in our lobby)

The entrance to our parking garage is also on the left hand side of building.

If traveling South-bound on 110S Hwy

Take the 4th St exit towards WILSHIRE blvd / 6TH St / 3RD St

Turn left at Wilshire Blvd

915 Wilshire is on the Left (look for the Bank of the West located in our lobby)

The entrance to our parking garage is also on the left hand side of building.

Start Date	Time	Teacher	# Sessions	Price

Tue, Apr 18	9:00am - 4:00pm Pacific Time	TBD	1	$350

Fri, May 19	9:00am - 4:00pm Pacific Time	TBD	1	$350

Wed, Jun 21	9:00am - 4:00pm Pacific Time	TBD	1	$350

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Reviews of Classes at Training Connection (146)

(146 Reviews)

Reviewed by jenny c. on 11/7/2018

Class was great! I definitely learned a lot. Professor really has a gift when it comes to teaching. Recommend this class for anybody in this field.

Reviewed by Alicia H. on 1/18/2017

I usually don't have the greatest experience with these types of courses as they are usually fairly bland in content and more so an overview, but this class was fantastic. I walked away with many ways that I could improve my communication skills with clients and really thought the content was helpful. Great instructor, Carol kept us engaged and was easy to follow. I never loss interest and really did learn a lot in how to better communicate. Would definitely recommend this class to anyone in my industry.

Reviewed by Carlos D. on 7/3/2019

Reviewed by Gabriela H. on 6/6/2019

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School: Training Connection

Training Connection LLC is a computer and business skills training company.

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

1. Our Instructors

Without a doubt our most...