How to Handle Emotionally Charged Situations is unfortunately unavailable

Thankfully we have 6 other Communications Classes for you to choose from. Check our top choices below or see all classes for more options.

How to Handle Emotionally Charged Situations

at National Seminars Training Washington -

Course Details
Price:
$199
Start Date:

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!
If you're enrolled in an upcoming date, this simply means that date has now sold out.

Location:
~TBD~ (Map)
Share:
Important:
Location: Webinar
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 12

What you'll learn in this communications course:

A course on communicating effectively under pressure 

Program Description:

There’s no such thing as an emotion-free workplace. In fact, a certain amount of passion shows that people are engaged and care about the work they do. But when tempers flare and people start pointing fingers and saying things in anger or frustration, relationships can be damaged. Credibility and careers are at stake.

Managing emotional tension, anger, and confrontation can be tricky ... but necessary to keep the workplace running smoothly—and keep a lid on the stress caused by unresolved conflict. Each of us is paid to be emotionally mature at work. How to Handle Emotionally Charged Situations in the Workplace is a unique one-hour course that will teach you how to tame high emotions. turn conflict into an opportunity to build stronger, more positive working relationships; and control unproductive emotions and build cooperation. Register now.

Take a Glimpse at What You’ll Learn:
  • Understand the 3 C’s of conflict communication so you act with the goal in mind
  • Get tips on the right words to use in emotionally charged situations — words that help an angry person feel more in control
  • Learn techniques to calm yourself down quickly so you’re more effective
  • Respond rather than react and minimize the impact of difficult people and situations
  • Take the focus away from being right and see how it makes you more effective
  • Get tools for constructive confrontation ... keeping the focus on the issue
  • Avoid setting up a win-lose situation and the defensiveness it triggers
  • Understand boundary statements and how to use them when dealing with a difficult or angry person   
Q & A Session:

Upon enrolling in the Webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from Webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to Webinar participants.

Still have questions? Ask the community.

Map

Google Map

National Seminars Training Washington

All classes at this location

Start Dates (0)

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

Similar Classes
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

School: National Seminars Training Washington

National Seminars Training Washington

National Seminars Training is focused on meeting the ever-expanding continuing education needs of adult professionals in all industries and professions. Our sole mission is to provide the results-producing training you need, when and where you need it, and at a price that is cost-effective for you and...

Read more about National Seminars Training Washington

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified DC educator.

Ready to take this class?
Visit School
Taking this class for work? Get exclusive perks & discounts for free.

6 Top Choices

Fearless Presentations® Public Speaking Course

at Fearless Presentations - Downtown, Washington, D.C. 1050 Connecticut Ave NW Ste 500, Washington, District of Columbia 20036

This public speaking course is the fastest, easiest way to reduce stage fright. In just two-days, this presentation seminar helps participants gain poise and self-confidence in front of a group! Public Speaking Fear is still the #1 fear in America. And, right or wrong, people form a perception of who we are and what we represent by the self-confidence...

Thursday Oct 24th, 9am - 4pm

  (2 sessions)
$1,395

2 sessions

Social Media Marketing 101

at General Assembly - Penn Quarter 509 7th St NW 3rd Fl, Washington, District of Columbia 20004

Social media is an essential part of marketing and growing your brand. Join us as we explore this digital marketing landscape and discover your social media potential. This workshop will provide an in-depth overview into the 4-5 major social media platforms (Facebook, Twitter, Instagram, Snapchat, Youtube). We will look at use cases from non-profits,...

Monday Nov 25th, 6:30pm - 8:30pm

Public Speaking: Finding Your Authentic Voice

at General Assembly - Penn Quarter 509 7th St NW 3rd Fl, Washington, District of Columbia 20004

Everyone can master the art of public speaking and easily leverage the secrets the best speakers in the world use to elevate your public speaking performance, forget the fear, and learn to love the spotlight. Public speaking is the most common #1 phobia in today's society, and at the same time, our abilities to strongly represent ourselves are becoming...

Thursday Dec 5th, 6:30pm - 8:30pm

WordPress for End Users

at Certstaffix Training - Largo 1300 Caraway Ct Ste 200, Largo, Maryland 20774

In this WordPress training class, you will start with the basics of setting up WordPress and learn how to create and maintain a successful WordPress site.  In this training, you will learn to: The two different versions of WordPress. Website hosting and domain registrars. How to set this up with separate registrar and host, for more security....

Tuesday Nov 12th, 10am - 5pm

  (2 sessions)
$1,165

2 sessions

Online Storytelling for Non-Profits & Social Enterprise

at General Assembly - Penn Quarter 509 7th St NW 3rd Fl, Washington, District of Columbia 20004

Developing a strong digital marketing strategy can make a world of difference for organizations that operate with limited budgets to achieve their membership and funding goals. This workshop will offer a big picture analysis of compelling and cost-effective digital marketing and storytelling, with an emphasis on working with limited resources and...

Thursday Nov 14th, 6:30pm - 8:30pm

Social Media for Business

at Certstaffix Training - Largo 1300 Caraway Ct Ste 200, Largo, Maryland 20774

When people think of social media, they often jump right into thinking about the tools, such as Facebook, Twitter and blogs. To be truly effective and efficient with your resources, you need a plan or roadmap to guide you through making the best decisions for you and your organization.  Who Should Attend:  Business owner or marketing managers...

Monday Dec 9th, 10am - 5pm