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How to Communicate with Diplomacy, Tact and Credibility

American Management Association @ 780 Mission St, San Francisco, CA

Master the art of professional communication and enhance your credibility with the insightful course from the American Management Association. Learn to navigate through conflicts, emotions, and different communication styles to build rapport and convey your message effectively. Elevate your career prospects by honing your diplomatic and tactful communication skills.

(5) All levels 21 and older
$2,695

2 sessions

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Communication and Interpersonal Skills for Tech Prof

  • All levels
  • 21 and older
  • $2,595
  • 780 Mission St, San Francisco, CA
  • 15 hours over 2 sessions

Start Dates (0)

  • $2,595
  • AMA San Francisco Center @ 780 Mission St, San Francisco, CA 94103
  • 15 hours over 2 sessions
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Class Description

Description

What you'll learn in this communication skills training:

Communication and Interpersonal Skills for Technical Professionals

Who Should Attend

All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

What you will cover:

Identifying Differences Between Technical and Nontechnical Professionals

  • Recognizing the differences in communication needs/expectations of technical vs. non-technical professionals
  • Understanding the impact of generational characteristics on communication within and outside of technical areas
  • Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
  • Distinguishing communication style preferences to better understand and influence others
  • Determining your personal communication styles with the DiSC® profile
  • Identifying the strengths and limitations of your DiSC® profile
  • Using behavioral clues to determine others’ personal styles
  • Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
  • Differentiating between verbal and nonverbal communications
  • Assessing your own nonverbal traits and developing an improvement plan
  • Identifying criteria for establishing trust and building credibility
  • Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
  • Recognizing the role of listening in effective communications
  • Knowing when and how to acknowledge emotions and ideas
  • Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
  • Determining when to use open and closed-ended questions
  • Demonstrating and applying the effective use of informing, directing, and criticizing
Productively Managing Conflict
  • Using and applying the AEIOU model to assertively build shared expectations
  • Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
  • Developing an action plan to apply these techniques to your own work situations

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

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American Management Association

American Management Association

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