Discover Classes. Earn Rewards.

Unified Contact Center Training Online

Upcoming schedule view

Learn how to effectively manage customer interactions and streamline communication channels in the Unified Contact Center class, offered online. Gain the skills to optimize customer service, develop efficient call routing strategies, and implement advanced analytics for data-driven decision-making.

Unfortunately, no classes have spots left

14 unified contact center classes that have ended
Add to your wish list to find out about new dates

AUCCE1 - Administering Cisco Unified Contact Center Ent

Global Knowledge

Learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the...

(12) Beginner 18 and older
No upcoming schedules

DUCCE - Deploying Unified Contact Center Enterprise v10

Global Knowledge

Learn to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing...

(12) All levels 18 and older
No upcoming schedules

Administering Cisco UCCE Part 1 2.0 (Collaboration)

NetCom Learning

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 (Collaboration) Administering Cisco Unified Contact Center Enterprise Part 1 is a course presented to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE...

(16) Beginner 16 and older
No upcoming schedules
Discover Classes. Earn Rewards.

Unified Contact Center Classes Gift Card

Thousands of classes & experiences. No expiration. Gift an experience this holiday season and make it a memorable one. Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Engineering Cisco Meraki Solutions Part 1 (ECMS1) V2.0

NetCom Learning

The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.0 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard...

(16) All levels 16 and older
No upcoming schedules
$995
Gift it!

ASCCX - Adv Scripting for Cisco Unified Contact Center

Global Knowledge

ASCCX - Advanced Scripting for Cisco Unified Contact Center Express v8.0 Explore advanced techniques in scripting and overall Cisco Unified CCX functionality. Building on the knowledge base and scripting experience learned in UCCX, you will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. You will learn how to implement features that extend the functionality of Cisco Unified CCX using many of the tools...

(12) Advanced 18 and older
No upcoming schedules

Deploying Cisco Unified Contact Center Express v6.0

New Horizons Computer Learning

Cisco® Deploying Cisco Unified Contact Center Express Software v6.0 UCCX This course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact...

(8) All levels 18 and older
No upcoming schedules

Administering Cisco Unified Intelligence Center (ACUIC)

Sunset Learning Institute

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.  CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although...

(4) All levels 18 and older
No upcoming schedules

Administering Unified Contact Center Enterprise Part 1

Sunset Learning Institute

Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1) This is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment....

(4) Intermediate 18 and older
No upcoming schedules

Administering Unified Contact Center Enterprise Part 2

Sunset Learning Institute

Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2) This course is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment....

(4) Intermediate 18 and older
No upcoming schedules

Deploying Unified Contact Center Enterprise with CVP

Sunset Learning Institute

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting...

(4) Intermediate 18 and older
No upcoming schedules

Advanced Contact Center Express Scripting Labs (ACCXSL)

Sunset Learning Institute

Advanced Contact Center Express Scripting Labs  (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.  This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP,...

(4) Advanced 18 and older
No upcoming schedules

Cisco UCCX Advanced Scripting Training

VoiceBootcamp LLC

Cisco UCCX Advanced Scripting Training Building on the knowledge base and scripting experience learned in UCCX, you will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. You will learn how to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop...

Advanced 16 and older
No upcoming schedules

UCCXD - Deploy. Cisco Unified Contact Center v6.0

Global Knowledge

Learn about the Cisco Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity...

(12) All levels 18 and older
No upcoming schedules

Cisco Customer Voice Portal Implementation

VoiceBootcamp LLC

The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. What's Included 5 Days Instructor-led Training Attend In Classroom or Remote Study kits included 200 Hours of Free Lab Access Free retake the class...

All levels 16 and older
No upcoming schedules
Reset all filters.

No results found

Try removing some filters.

Unified Contact Center Training Online are rated 4.0 stars based on 40 verified reviews from actual CourseHorse.com purchasers.

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...