Listening + Speaking

Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning every day conversations into unproductive arguments – and misunderstandings become even more likely when we’re working remotely. Overview While you can’t avoid all work conflicts, you can change the way you handle these...

Learn how to create a powerful, safe, and purposeful workplace culture with The Culture Design Canvas The Culture Design Canvas is a strategic tool that captures the culture of an organization in one page, to drive alignment and uncover areas of opportunities. Join our online Culture Design Masterclass, and get all the tools, templates, skills, and...

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected...

Who Should Attend Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals. Let’s face it: There’s no substitute for in-person, one-on-one communication,...

Communication and Interpersonal Skills for Technical Professionals Who Should Attend All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them. Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both...

This course offers an introductory immersion approach to American Sign Language (ASL) in communication with deaf persons. ASL may also be explored as an alternate means of communication with hearing children with language disorders who may be delayed in acquiring spoken English. Sessions will focus on aspects of deaf culture and the vitality and rich...

Storytelling Power: Secrets for Exceptional Communication Great stories can move mountains. The best storytellers have the power to persuade people to get behind an idea and give it their total support. Yet the ability to relay a story that people can connect with, are persuaded by and feel passionately about is a rare skill. This seminar will show...

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed...

Learn how to handle yourself in just about any situation! Are you afraid to speak up in meetings? Unsure of how to express your ideas with the same confidence you see in others? Don’t miss this opportunity to discover powerful assertiveness techniques you can use every day, everywhere. You'll learn how to send the right signals so you...

Communicate Effectively With Others to Achieve Your Goals To become a better communicator and gain commitment from others, you need to understand your own style first—and then how to flex it. Discover your own preferred style and evaluate the opportunities and challenges of that style in working with others. Learn how to adapt your style while...

Apply well-honed communication techniques to navigate common work challenges. This distinctive certificate program incorporates skill practice, role-play activities and real-time feedback to help you take your communication skills to the next level. Using real-life workplace scenarios in a supportive environment, you’ll practice communicating with...

This online communication skills training can help you be more effective within any organization. Your ability to communicate can make or break your career. Here is your chance to increase your effectiveness and find your best voice—even when you're under pressure. Learn how to engage in clear, two-way communication to convey information...ideas...and...

Professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar and punctuation—or know what’s grammatically correct but can’t always explain why—this highly interactive and collaborative course is the perfect...

Research has shown that senior executives evaluate conversations with their managers based on personal credibility and the ability to solve business needs. This one-day program coaches the essential skills to lead a conversation that uncovers needs and positions a manager’s ideas as a value-add solution. The missing component in most executive...

Take your public speaking to the next level! Speak, present and communicate with poise, power and persuasion. Who Should Attend: This seminar is recommended for every executive with some prior public speaking experience who must speak in front of groups, make presentations, sell ideas to others or face cameras and microphones. From presentations...

You’re at a pivotal time in your career and determined to distinguish yourself as a high performer. To set yourself apart and accelerate your success, you need to gain and hone your communication skills. Challenge & Solution You may need to break some bad communication habits. Tall order? Not when you understand and practice key communication...