Mastering the Art of Critical Conversations
- All levels
- 21 and older
- $2,695
- 1601 Broadway, New York, NY
- 15 hours over 2 sessions
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If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.
Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.
Who Should Attend
Anyone who wants to be better prepared to manage critical conversations that can have a significant impact on relationships at work.
How You Will Benefit
What You Will Cover
Outline
Learning Objectives
What Is a Critical Conversation?
Managing Emotional Responses
Understanding the Critical Conversation
Preparing for Critical Conversations
When a Critical Conversation Catches You Off Guard
For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.
If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.
Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.
Please email us at [email protected]
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
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American Management Association
Midtown, Manhattan
1601 Broadway 6th Floor
Btwn W 48th & W 49th Streets
New York, New York 10019 Midtown, Manhattan
1601 Broadway 6th Floor
Btwn W 48th & W 49th Streets
New York, New York 10019
Entrance on 48th St
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