CompTIA A+ Certification Prep (Exam 220-1001 to 1002)

CompTIA A+ Certification Prep (Exam 220-1001 & 220-1002)

CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world.

CompTIA A+ is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

CompTIA A+ Exam Codes 220-1001 & 220-1002 (Core 1 & Core 2). The new CompTIA A+ Core Series covers expanded content on these growing parts of the IT support role including an expansion of baseline security topics and a different approach in defining competency in operational procedures.

Note: This is to declare that it is a DoD approved course.

What is included:

* Terms and Conditions: Exam Voucher and Practice Test included with this price is only for open enrollments.

Course Objective:

• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
• Implement basic data backup and recovery methods and apply data storage and management best practices
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Prerequisite:

Recommended

• 12 months of experience as an IT support specialist
• CompTIA IT Fundamentals (ITF+) Certification Prep (FC0-U61)

Who Should Attend

• This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.
• This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-1001 Certification Exam and the CompTIA 220-1002 Certification Exam.

Course Outline

1. Mobile Devices
   1. Given a scenario, install and configure laptop hardware and components
      1. Hardware/device replacement
   2. Given a scenario, install components within the display of a laptop
      1. Types
      2. WiFi antenna connector/placement
      3. Webcam
      4. Microphone
      5. Inverter
      6. Digitizer/touchscreen
   3. Given a scenario, use appropriate laptop features
      1. Special function keys
      2. Docking station
      3. Port replicator
      4. Physical laptop lock and cable lock
      5. Rotating/removable screens
   4. Compare and contrast characteristics of various types of other mobile devices
      1. Tablets
      2. Smartphones
      3. Smartphones
      4. Wearable technology devices
      5. E-readers
      6. GPS
   5. Given a scenario, connect and configure accessories and ports of other mobile devices
      1. Connection types
      2. Accessories
   6. Given a scenario, configure basic mobile device network connectivity and application support
      1. Wireless/cellular data network (enable/disable)
      2. Bluetooth
      3. Corporate and ISP email configuration
      4. Integrated commercial provider email configuration
      5. PRI updates/PRL updates/ baseband updates
      6. Radio firmware
      7. IMEI vs. IMSI
      8. VPN
   7. Given a scenario, use methods to perform mobile device synchronization
      1. Synchronization methods
      2. Types of data to synchronize
      3. Mutual authentication for multiple services (SSO)
      4. Software requirements to install the application on the PC
      5. Connection types to enable synchronization
2. Networking
   1. Compare and contrast TCP and UDP ports, protocols, and their purposes
      1. Ports and protocols
      2. TCP vs. UDP
   2. Compare and contrast common networking hardware devices
      1. Routers
      2. Switches
      3. Access points
      4. Cloud-based network controller
      5. Firewall
      6. Network interface card
      7. Repeater
      8. Hub
      9. Cable/DSL modem
      10. Bridge
      11. Patch panel
      12. Power over Ethernet (PoE)
      13. Ethernet over Power
   3. Given a scenario, install and configure a basic wired/wireless SOHO network
      1. Router/switch functionality
      2. Access point settings
      3. IP addressing
      4. NIC configuration
      5. End-user device configuration
      6. IoT device configuration
      7. Cable/DSL modem configuration
      8. Firewall settings
      9. QoS
      10. Wireless settings
   4. Compare and contrast wireless networking protocols
      1. 802.11a
      2. 802.11b
      3. 802.11g
      4. 802.11n
      5. 802.11ac
      6. Frequencies
      7. Channels
      8. Bluetooth
      9. NFC
      10. RFID
      11. Zigbee
      12. Z-Wave
      13. 3G
      14. 4G
      15. 5G
      16. LTE
   5. Summarize the properties and purposes of services provided by networked hosts
      1. Server roles
      2. Internet appliance
      3. Legacy/embedded systems
   6. Explain common network configuration concepts
      1. IP addressing
      2. DNS
      3. DHCP
      4. IPv4 vs. IPv6
      5. Subnet mask
      6. Gateway
      7. VPN
      8. VLAN
      9. NAT
   7. Compare and contrast Internet connection types, network types, and their features
      1. Internet connection types
      2. Network types
   8. Given a scenario, use appropriate networking tools
      1. Crimper
      2. Cable stripper
      3. Multimeter
      4. Tone generator and probe
      5. Cable tester
      6. Loopback plug
      7. Punchdown tool
      8. WiFi analyzer
3. Hardware
   1. Explain basic cable types, features, and their purposes
      1. Network cables
      2. Video cables
      3. Multipurpose cables
      4. Peripheral cables
      5. Hard drive cables
      6. Adapters
   2. Identify common connector types
      1. RJ-11
      2. RJ-45
      3. RS-232
      4. BNC
      5. RG-59
      6. RG-6
      7. USB
      8. Micro-USB
      9. Mini-USB
      10. USB-C
      11. DB-9
      12. Lightning
      13. SCSI
      14. eSATA
      15. Molex
   3. Given a scenario, install RAM types
      1. RAM types
      2. Single channel
      3. Dual channel
      4. Triple channel
      5. Error correcting
      6. Parity vs. non-parity
   4. Given a scenario, select, install and configure storage devices
      1. Optical drives
      2. Solid-state drives
      3. Magnetic hard drives
      4. Hybrid drives
      5. Flash
      6. Configurations
   5. Given a scenario, install and configure motherboards, CPUs, and add-on cards
      1. Motherboard form factor
      2. Motherboard connectors types
      3. BIOS/UEFI settings
      4. CMOS battery
      5. CPU features
      6. Compatibility
      7. Cooling mechanism
      8. Expansion cards
   6. Explain the purposes and uses of various peripheral types
      1. Printer
      2. ADF/flatbed scanner
      3. Barcode scanner/QR scanner
      4. Monitors
      5. VR headset
      6. Optical
      7. DVD drive
      8. Mouse
      9. Keyboard
      10. Touchpad
      11. Signature pad
      12. Game controllers
      13. Camera/webcam
      14. Microphone
      15. Speakers
      16. Headset
      17. Projector
      18. External storage drives
      19. KVM
      20. Magnetic reader/chip reader
      21. NFC/tap pay device
      22. Smart card reader
   7. Summarize power supply types and features
      1. Input 115V vs. 220V
      2. Output 5.5V vs. 12V
      3. 24-pin motherboard adapter
      4. Wattage rating
      5. Number of devices/types of devices to be powered
   8. Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs
      1. Graphic/CAD/CAM design workstation
      2. Audio/video editing workstation
      3. Virtualization workstation
      4. Gaming PC
      5. Standard thick client
      6. Thin client
      7. Network attached storage device
   9. Given a scenario, install and configure common devices
      1. Desktop
      2. Laptop/common mobile devices
   10. Given a scenario, configure SOHO multifunction devices/printers and settings
       1. Use appropriate drivers for a given operating system
       2. Device sharing
       3. Public/shared devices
   11. Given a scenario, install and maintain various print technologies
       1. Laser
       2. Inkjet
       3. Thermal
       4. Impact
       5. Virtual
       6. 3D printers
4. Virtualization and Cloud Computing
   1. Compare and contrast cloud computing concepts
      1. Common cloud models
      2. Shared resources
      3. Rapid elasticity
      4. On-demand
      5. Resource pooling
      6. Measured service
      7. Metered
      8. Off-site email applications
      9. Cloud file storage services
      10. Virtual application streaming/ cloud-based applications
      11. Virtual desktop
   2. Given a scenario, set up and configure client-side virtualization
      1. Purpose of virtual machines
      2. Resource requirements
      3. Emulator requirements
      4. Security requirements
      5. Network requirements
      6. Hypervisor
5. Hardware and Network Troubleshooting
   1. Given a scenario, use the best practice methodology to resolve problems
      1. Always consider corporate policies, procedures, and impacts before implementing changes
   2. Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
      1. Common symptoms
   3. Given a scenario, troubleshoot hard drives and RAID arrays
      1. Common symptoms
   4. Given a scenario, troubleshoot video, projector, and display issues
      1. Common symptoms
   5. Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
      1. Common symptoms
      2. Disassembling processes for proper reassembly
   6. Given a scenario, troubleshoot printers
      1. Common symptoms
   7. Given a scenario, troubleshoot common wired and wireless network problem
      1. Common symptoms
6. Operating Systems
   1. Compare and contrast common operating system types and their purposes
      1. 32-bit vs. 64-bit
      2. Workstation operating systems
      3. Cell phone/tablet operating systems
      4. Vendor-specific limitations
      5. Compatibility concerns between operating systems
   2. Compare and contrast features of Microsoft Windows versions
      1. Windows 7
      2. Windows 8
      3. Windows 8.1
      4. Windows 10
      5. Corporate vs. personal needs
      6. Desktop styles/user interface
   3. Summarize general OS installation considerations and upgrade methods.
      1. Boot methods
      2. Type of installations
      3. Partitioning - Dynamic
      4. File system types/formatting
      5. Load alternate third-party drivers when necessary
      6. Workgroup vs. Domain setup
      7. Time/date/region/language settings
      8. Driver installation, software, and Windows updates
      9. Factory recovery partition
      10. Properly formatted boot drive with the correct partitions/format
      11. Prerequisites/hardware compatibility
      12. Application compatibility
      13. OS compatibility/upgrade path
   4. Given a scenario, use appropriate Microsoft command line tools
      1. Navigation
      2. ipconfig
      3. ping
      4. tracert
      5. netstat
      6. nslookup
      7. shutdown
      8. dism
      9. sfc
      10. chkdsk
      11. diskpart
      12. taskkill
      13. gpupdate
      14. gpresult
      15. format
      16. copy
      17. xcopy
      18. robocopy
      19. net use
      20. net user
      21. [command name] /?
      22. Commands available with standard privileges vs. administrative privileges
   5. Given a scenario, use Microsoft operating system features and tools
      1. Administrative
      2. MSConfig
      3. Task Manager
      4. Disk Management
      5. System utilities
   6. Given a scenario, use Microsoft Windows Control Panel utilities
      1. Internet Options
      2. Display/Display Settings
      3. User Accounts
      4. Folder Options
      5. System
      6. Windows Firewall
      7. Power Options
      8. Credential Manager
      9. Programs and features
      10. HomeGroup
      11. Devices and Printers
      12. Sound
      13. Troubleshooting
      14. Network and Sharing Center
      15. Device Manager
      16. Bitlocker
      17. Sync Center
   7. Summarize application installation and configuration concepts
      1. System requirements
      2. OS requirements
      3. Methods of installation and deployment
      4. Local user permissions
      5. Security considerations
   8. Given a scenario, configure Microsoft Windows networking on a client/desktop
      1. HomeGroup vs. Workgroup
      2. Domain setup
      3. Network shares/administrative shares/mapping drives
      4. Printer sharing vs. network printer mapping
      5. Establish networking connections
      6. Proxy settings
      7. Remote Desktop Connection
      8. Remote Assistance
      9. Home vs. Work vs. Public network settings
      10. Firewall settings
      11. Configuring an alternative IP address in Windows
      12. Network card properties
   9. Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems
      1. Best practices
      2. Tools
      3. Features
      4. Basic Linux commands
7. Security
   1. Summarize the importance of physical security measures
      1. Mantrap
      2. Badge reader
      3. Smart card
      4. Security guard
      5. Door lock
      6. Biometric locks
      7. Hardware tokens
      8. Cable locks
      9. Server locks
      10. USB locks
      11. Privacy screen
      12. Key fobs
      13. Entry control roster
   2. Explain logical security concepts
      1. Active Directory
      2. Software tokens
      3. MDM policies
      4. Port security
      5. MAC address filtering
      6. Certificates
      7. Antivirus/Anti-malware
      8. Firewalls
      9. User authentication/strong passwords
      10. Multifactor authentication
      11. Directory permissions
      12. VPN
      13. DLP
      14. Access control lists
      15. Smart card
      16. Email filtering
      17. Trusted/untrusted software sources
      18. Principle of least privilege
   3. Compare and contrast wireless security protocols and authentication methods
      1. Protocols and encryption
      2. Authentication
   4. Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
      1. Malware
      2. Tools and methods
   5. Compare and contrast social engineering, threats, and vulnerabilities
      1. Social engineering
      2. DDoS
      3. DoS
      4. Zero-day
      5. Man-in-the-middle
      6. Brute force
      7. Dictionary
      8. Rainbow table
      9. Spoofing
      10. Non-compliant systems
      11. Zombie
   6. Compare and contrast the differences of basic Microsoft Windows OS security settings
      1. User and groups
      2. NTFS vs. share permissions
      3. Shared files and folders
      4. System files and folders
      5. User authentication
      6. Run as administrator vs. standard user
      7. BitLocker
      8. BitLocker To Go
      9. EFS
   7. Given a scenario, implement security best practices to secure a workstation
      1. Password best practices

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